Archive for April, 2017

Questions From Colleagues & Preserving Sanity…

April 24th, 2017 Comments off

It’s always interesting to me how cycling manages to work its way into professional conversations, even with a population of folks that don’t participate in the sport with any frequency, if at all. However, there’s a certain curiosity to people when they learn that you are actually spending 350-400 miles a week “on that little seat”. Most often they say nothing, might make a passing comment, or sometimes ask how the training is going with an obvious sincerity.

I’ve always talked about how strong a correlation there is between the disciplines I practice in my personal life and those I practice in my professional life. Very seldom are the two very far apart from one another. However, I was asked a very interesting question by one of my prior colleagues at Cylance. Knowing how much I ride, and that my training rides usually started at 5.30a, I was asked “if the effort required for those hours and rides were worth it and did it provide some balance to the turmoil of life at a start-up?” It was a great question and one that I had discussed with folks on my direct team, as well as friends and vendors.

Simply answered…YES. It really is too easy to get caught up…or I should say buried in the weeds and lose your perspectives when the pressure is high, there is change coming at you from every direction, and there is usually a loosely defined direction that is dependent on tracking against a business that is difficult to predict. You can really get caught in an escalating pace of analysis paralysis. Analysis that has you running every possible scenario, discussing every possible outcome with trusted folks on your team, balancing the hourly or daily interruptions that occur “because you need to be in this meeting…” while never really reaching conclusion or final decision. I learned very early on during my time working in equity research to quickly synthesize information, inquire with a few trusted colleagues, and make the necessary decision…and move on. Not all decisions can be made in that manner, but the vast majority can. Exceptions occur when they are going to have a material and lasting impact on the P&L….hiring, capital expenditures, etc.

When those decisions tend to be more prolonged I always found that my time on the bike, in the early morning hours, would give me the opportunity to weigh the alternatives and think about my decision without the inevitable interruptions that come in the office. When you have hours on the bike you sometimes you pass a certain business, recall a pertinent conversation, or simply realize a new idea that would have never materialized in the office. When you are on the bike, and in the dark, the only thing out there is your commitment to achieve specific performance objectives on the bike…and the thoughts of what you need to accomplish in the office. As I mentioned above, those two are seldom far apart. One moment your making sure you are tracking against the wattage number your supposed to maintain for the 40-minute block you’re in the middle of…and the next minute your thinking about the utilization rate that was just reported by Services, what effect that is going to have on their margins for the Quarter, and recalling the last Quarters activities and the contributions to the performance of that group. Was there a specific project where billing was delayed…was it not properly quoted at the beginning? How are the two large Product opportunities progressing with only two weeks left in the Quarter…and there hasn’t been an update in the most recent few days. These are the things going through your mind in the predawn hours of that ride…

Sometimes those hours in the saddle can be with a key member of the team that might be struggling with a certain decision. Very early on our CEO was faced with making a decision to fully replace the first generation Sales team and basically start from scratch. He and I had know each other for years before he made the commitment to start Cylance so bikes were nothing foreign to the two of us. If we got out on the bikes it was never predicated on having a meeting or certain discussion…but only to get out for a training ride. Inevitably it usually went in the direction of business, as it had that day. There was a long discussion about the challenges and potential risk of making the change, but in the end he knew the decision that had to be made…it was only the process of rolling along at 20mph discussing the subject that made it a bit of a therapy session.

That’s exactly what cycling is for me relative to my chosen profession…it’s part therapy, part challenges, part perspectives, part bonding with friends…and one more way for me to quantify & measure my efforts. The conversation I’ve had with colleagues is not about the specific activity of cycling, but to choose any activity that can give you a similar parallel with your activities at work, provide those perspectives, and allow you to avoid getting so embedded in the weeds that you are unable to make effective decisions that are in the best interest of the company, your team, and the objectives that everyone is working towards. Whether it’s running, rock climbing, cross country skiing, or swimming….what’s that activity that is going to keep you healthy, your brain engaged, and sharp for the next stretch of hurdles that you face at the office?

Thanks for reading…

Jeffrey Ishmael